On each product page, in the description below the image are a list of the ingredients. There are always simple product names listed but if you're curious about a certain metal or material, simply send me a message on Twitter, Facebook, or Instagram, and I'll get back to you right away!

If the item is a digital/ downloadable item, you cannot return it or get a refund at all unfortunately.

If you accidentally ordered something, message or email me right after you order, and I can refund you for the item(s). If you ordered something and change your mind on the order overall, I will refund you completely if you wish. 

If you receive an item and do not like it, you can message me with your concerns and I will issue a refund once the items are in transit to being returned. If you receive the wrong item, you can simply keep the item and re-gift it and I will send the correct one. if you want to return it, I will still send the correct item with no issue and a coupon code of your own for your next order.

Oh no, extreme apologies for that! Send us a photo via email or in a direct message on social media and we will replace the item for you within a few days! Since orders are one of a kind, we will have to substitute the item. You can also request a refund for that item.

There are a few items that, while one of a kind, are easier to remake in comparison to others. When it's on backorder, this means that I don't have another item ready and need to make it. This process can take up to a week, and depending on shipping should arrive within 3 to 5 business days. 

Resin doesn't break down over time, thankfully but there are a few things to look out for with the hardware (hooks, chains, etc) for items:

Water Bottles - 

• Hand wash the bottles, do not emerge in water. 
• Do not microwave or use in the dishwasher.
• Do not scrub the vinyl, please pat or let air dry.
• Do not fill the bottle with hot liquids.

Earrings and Necklaces -

• They are not for everyday wear. 
• Do not get wet such as showering, exercising, or during any water play.
• Don't store in hot or extreme temperatures as the resin itself can bend.

Houseware -

• Do not hang heavier items on the wall decor items.

Yes! Please refer to the Commissions page for all information about the process. If I do not get back to you, please reach out via email mail@heretics.shop.