shop ✶ heretics

frequently asked questions

1. Where are the materials listed?

On each product page, in the description below the image are a list of the ingredients. There are always simple product names listed but if you're curious about a certain metal or material, simply send me a message on Twitter, Facebook, or Instagram, and I'll get back to you right away!

2. What's your refund policy?

If the item is a digital/ downloadable item, you cannot return it or get a refund at all unfortunately.

If you accidentally ordered something, message or email me right after you order, and I can refund you for the item(s). If you ordered something and change your mind on the order overall, I will refund you completely if you wish. 

3. What's your return policy?

If you receive an item and do not like it, you can message me with your concerns and I will issue a refund once the items are in transit to being returned. If you receive the wrong item, you can simply keep the item and re-gift it and I will send the correct one. if you want to return it, I will still send the correct item with no issue and a coupon code of your own for your next order.

4. My item arrived broken, what can i do?

Oh no, extreme apologies for that! Send us a photo via email or in a direct message on social media and we will replace the item for you within a few days! Since orders are one of a kind, we will have to substitute the item. You can also request a refund for that item.

5. what does it mean when it's on backorder?

There are a few items that, while one of a kind, are easier to remake in comparison to others. When it's on backorder, this means that I don't have another item ready and need to make it. This process can take up to a week, and depending on shipping should arrive within 3 to 5 business days. 

6. How do I care for the items long term?

Resin doesn't break down over time, thankfully but there are a few things to look out for with the hardware (hooks, chains, etc) for items:

Water Bottles - 

  • Hand wash the bottles, do not emerge in water. 
  • Do not microwave or use in the dishwasher.
  • Do not scrub the vinyl, please pat or let air dry.
  • Do not fill the bottle with hot liquids.

 

Earrings and Necklaces -

  • They are not for everyday wear. 
  • Do not get wet such as showering, exercising, or during any water play.
  • Don't store in hot or extreme temperatures as the resin itself can bend.

 

Houseware -

  • Do not hang heavier items on the wall decor items.

7. do you take custom orders?

Yes! Please refer to the Commissions page for all information about the process. If I do not get back to you, please reach out via email mail@heretics.shop.

Last Updated: 10/10/2022

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